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Service and support

In recognition of the need for excellent service and support, AM Robotic Systems has teamed up with other organisations experienced in providing service contracts on this type of equipment. These organisations have been carefully selected based upon their reputation, technical competence and service.


Consumables

Disposable tips can be purchased from AM Robotic Systems.

Support

Spares

Recommended spares packages are available for purchase with each system which can be held on the customer’s site to minimise any down time and can be used for routine maintenance.


Training

Training in how to operate a system is provided as standard. This covers the use of  processes set up on the system when it is delivered. Additional training can be provided to cover basic maintenance.

Upgrades

The flexible design of the systems enables hardware to be upgraded at a later date, for example, if the liquid handling system is purchased initially with 4 tips it is possible to have the system upgraded to use 8 tips.


Similarly, the system software allows different processes to be set up.


To protect the investment that people make when they buy a system, AM Robotic Systems provides a service to upgrade or re-configure systems.


Motor control PCB